Terms of service
TERMS OF SERVICE
Last Updated: August 14, 2026
OVERVIEW
Welcome to Bristle Hub.
The terms “we,” “us,” and “our” refer to Bristle Hub, operated by Shanze LLC. Bristle Hub operates this store and website, including related information, content, features, tools, products, and services, to provide customers and users with our products and services (collectively, the “Services”).
Bristle Hub’s online store is powered by Shopify, which enables us to provide our ecommerce Services.
These Terms of Service (“Terms”), together with any policies referenced in them, describe your rights and responsibilities when accessing or using the Services.
Please read these Terms carefully. They include important information concerning your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, accessing, or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNTS
By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal authority necessary to use the Services.
To use certain Services, purchase products, or create an account, you may be asked to provide information such as your name, email address, phone number, billing information, shipping information, or other information reasonably necessary to provide the Services.
You represent that information you provide is accurate, current, and complete and that you have the right to provide it.
You are responsible for maintaining the security of your account credentials and for activity occurring through your account. You may not sell, transfer, assign, or license your account to another person without our authorization.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to accurately display and describe our products. However, colors, dimensions, appearance, and other characteristics may vary depending on your device, display settings, manufacturing tolerances, or other factors.
We do not warrant that the appearance or quality of a product will exactly match photographs or representations displayed online.
Product descriptions, specifications, availability, packaging, and other information may change without notice.
We reserve the right to discontinue products or limit quantities available to any person, geographic area, or jurisdiction where permitted by law.
SECTION 3 — ORDERS
Submitting an order constitutes an offer to purchase.
Bristle Hub reserves the right to accept, reject, limit, or cancel an order where permitted by law, including because of product availability, suspected fraud, pricing or listing errors, payment issues, or other legitimate business reasons.
An order is not accepted until we confirm acceptance and successfully process the applicable payment.
Please review your order carefully before submitting it. We may not be able to accommodate cancellation or modification requests after an order has entered processing or fulfillment.
If we reject, modify, or cancel an order, we may attempt to notify you using the contact information provided with the order.
Returns, refunds, and exchanges are governed by our Refund Policy published on the Bristle Hub website.
Unless otherwise agreed, purchases are intended for personal or household use and not unauthorized commercial resale or export.
SECTION 4 — PRICES, PAYMENTS, AND BILLING
Prices, discounts, promotions, and product availability may change without notice.
The price charged will generally be the price displayed when your order is submitted, subject to correction of obvious errors and applicable law.
Unless otherwise stated, displayed prices may not include applicable taxes, shipping, handling, customs duties, or import charges.
You agree to provide accurate and current billing and payment information.
You represent that you are authorized to use any payment method submitted and agree to pay applicable charges associated with your purchase.
SECTION 5 — SHIPPING AND DELIVERY
Shipping and delivery dates are estimates unless expressly guaranteed in writing.
We are not responsible for delays caused by carriers, weather, customs processing, incorrect delivery information, natural events, governmental action, or circumstances reasonably outside our control.
Risk of loss and title will transfer as provided by applicable law and the applicable shipping arrangement.
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their content, including trademarks, names, logos, text, graphics, photographs, designs, software, and other materials, are owned by or licensed to Bristle Hub, Shanze LLC, Shopify, or their respective owners and may be protected by intellectual property laws.
Except where expressly permitted, you may not reproduce, modify, distribute, sell, publish, display, transmit, scrape, or commercially exploit our content without authorization.
Bristle Hub names, logos, product names, service names, designs, and slogans may be trademarks or other protected intellectual property.
Shopify's names and marks belong to Shopify or its licensors.
SECTION 7 — OPTIONAL TOOLS AND SERVICES
We may provide access to tools, integrations, applications, or services supplied by third parties.
Unless otherwise stated, third-party tools are provided subject to their respective providers' terms and policies.
Your use of third-party services is at your discretion, and we are not responsible for third-party services except to the extent required by applicable law.
We may introduce new features, tools, products, integrations, and services. Unless otherwise stated, they will constitute part of the Services and will be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites or platforms operated by third parties.
We are not responsible for examining, controlling, or guaranteeing the content, security, accuracy, privacy practices, products, or services offered by third-party websites.
Review applicable third-party terms and privacy policies before using those services or conducting transactions with them.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Bristle Hub's ecommerce Services are powered by Shopify.
Purchases from Bristle Hub are transactions between you and Bristle Hub, not between you and Shopify.
To the extent permitted by applicable law, Shopify is not responsible for products sold by Bristle Hub or for claims arising solely from transactions between you and Bristle Hub.
SECTION 10 — PRIVACY
Our collection, use, processing, storage, and disclosure of personal information is governed by our Privacy Policy.
Our Services use Shopify and may use additional service providers to operate ecommerce, hosting, communications, analytics, payment processing, fulfillment, scheduling, and other functionality.
Please review the Privacy Policy published on Bristle Hub's website for additional information regarding our privacy practices.
SECTION 11 — BRISTLEHUB CREW
BristleHub Crew is a scheduling and coordination feature intended to assist property owners, managers, cleaning personnel, and other authorized users with cleaning and turnover scheduling.
BristleHub Crew may process reservation-calendar information provided through third-party calendar feeds, including calendar information made available by vacation-rental platforms or property-management systems.
BristleHub Crew is a scheduling assistance tool. Users remain responsible for independently confirming reservations, cancellations, arrival and departure dates, cleaning requirements, property access, and other operational information.
Calendar feeds and other third-party information may be delayed, incomplete, unavailable, inaccurate, or changed by their respective providers.
Bristle Hub does not guarantee that third-party calendar information will always be available, current, complete, or error-free.
Property owners and managers are responsible for ensuring that they have authorization to provide calendar feeds, property information, cleaner information, phone numbers, and other information submitted to BristleHub Crew.
SECTION 12 — SMS AND CLEANING SCHEDULE NOTIFICATIONS
BristleHub Crew may offer optional SMS notifications relating to cleaning and property schedules.
If you separately opt in to SMS notifications, Bristle Hub may send operational text messages concerning matters such as:
• upcoming cleaning schedules;
• new reservations affecting cleaning schedules;
• reservation date changes;
• reservation cancellations;
• same-day turnovers;
• cleaning schedule modifications; and
• other operational BristleHub Crew notifications.
Message frequency varies depending on reservation and cleaning activity.
Message and data rates may apply.
Consent to receive SMS messages is optional and is not a condition of purchasing Bristle Hub products or using Services where SMS notifications are not required.
You may opt out of Bristle Hub SMS notifications at any time by replying STOP to an applicable message.
You may reply HELP for assistance where supported or contact support@bristlehub.com.
After opting out, you may receive a final message confirming your opt-out request.
We may use third-party communications providers to deliver SMS notifications.
Mobile carriers are not responsible for delayed or undelivered messages.
Users who provide another person's phone number for BristleHub Crew must have appropriate authorization to provide that number. A property owner, manager, or other user may not enroll another person in automated SMS messaging without the consent required by applicable law and our procedures.
SECTION 13 — USER CONSENT AND COMMUNICATION PREFERENCES
Where Bristle Hub requests consent for automated SMS communications, consent must be provided through the applicable Bristle Hub opt-in process.
SMS consent is specific to Bristle Hub and will not be sold or shared with third parties for their independent marketing purposes.
Service providers may process telephone numbers and messaging information on our behalf solely as reasonably necessary to provide communications and related Services.
Users are responsible for maintaining accurate contact information.
Opting out of SMS does not necessarily prevent Bristle Hub from communicating through other channels when necessary to provide requested Services, respond to support requests, or comply with legal obligations.
SECTION 14 — FEEDBACK
If you voluntarily submit suggestions, ideas, reviews, proposals, feedback, or other content regarding our Services (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and otherwise use that Feedback for legitimate business purposes, subject to applicable law.
You represent that you have the rights necessary to provide Feedback and that your Feedback does not violate another person's rights.
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
Information available through the Services may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping, scheduling, calendar information, or other matters.
We reserve the right to correct errors, update information, and make appropriate changes where permitted by law.
SECTION 16 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to:
• violate applicable laws or regulations;
• infringe intellectual property or privacy rights;
• harass, threaten, defame, abuse, or harm another person;
• transmit fraudulent, deceptive, or misleading information;
• distribute malware or malicious code;
• send spam or unauthorized communications;
• impersonate another person or organization;
• obtain unauthorized access to accounts, systems, data, or Services;
• interfere with security or access-control mechanisms;
• improperly collect personal information;
• scrape or extract data in violation of applicable law or our technical restrictions; or
• otherwise misuse the Services.
We may restrict or terminate access where we reasonably determine these Terms have been violated.
SECTION 17 — AUTOMATED SYSTEMS AND AGENTS
Automated systems, software agents, bots, or similar technologies may not access or interact with the Services in a manner that circumvents security, access controls, rate limits, robot restrictions, or other technical safeguards.
We may limit or block automated access when reasonably necessary to protect the Services, users, systems, or data.
SECTION 18 — TERMINATION
We may suspend or terminate access to some or all Services where permitted by law, including for violations of these Terms, fraud, misuse, security risks, nonpayment, or discontinuation of a Service.
Provisions that by their nature should survive termination will remain effective after termination.
SECTION 19 — DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED.
WE DO NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE.
BRISTLEHUB CREW RELIES IN PART ON INFORMATION AND SYSTEMS PROVIDED BY THIRD PARTIES. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THIRD-PARTY CALENDAR FEEDS, RESERVATION INFORMATION, SMS DELIVERY, OR OTHER THIRD-PARTY DATA.
USERS SHOULD VERIFY TIME-SENSITIVE CLEANING AND RESERVATION INFORMATION WHEN NECESSARY.
SECTION 20 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRISTLE HUB, SHANZE LLC, AND THEIR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS.
THIS INCLUDES, WHERE PERMITTED BY LAW, LOSSES RESULTING FROM SERVICE INTERRUPTIONS, THIRD-PARTY CALENDAR ERRORS, MISSED OR DELAYED NOTIFICATIONS, SMS DELIVERY FAILURES, OR RELIANCE ON INACCURATE SCHEDULING INFORMATION.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
SECTION 21 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Bristle Hub, Shanze LLC, and their affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims arising from your material violation of these Terms, unlawful use of the Services, or infringement of another person's rights.
SECTION 22 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 23 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms, together with policies incorporated by reference, constitute the agreement governing your use of the applicable Services, except where another written agreement expressly applies.
SECTION 24 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our consent where such restriction is permitted by law.
We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or other legitimate business transaction, subject to applicable law.
SECTION 25 — GOVERNING LAW
These Terms are governed by applicable federal law and the laws of the State of Michigan, United States, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
To the extent legally permitted, disputes relating to these Terms or the Services will be resolved in courts having appropriate jurisdiction in Michigan.
SECTION 26 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
The current version will be published on our website with an updated “Last Updated” date.
Where required by applicable law, we will provide additional notice of material changes.
SECTION 27 — CONTACT INFORMATION
Bristle Hub
Operated by Shanze LLC
Michigan, United States
Email:
support@bristlehub.com
Website:
www.bristlehub.com
Questions about these Terms, BristleHub Crew, privacy practices, or SMS notifications may be sent to support@bristlehub.com.